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Starfish FAQ



Students: What if I don't see anyone listed in My Success Network?

Every now and then we find an issue that needs to be addressed. Please send us an email at Starfish@letu.edu.

Students: What if I click the Starfish link and get a "You do not have access" message?

Contact us at Starfish@letu.edu

Instructors: Why am I not able to log in to Starfish?

Instructors will only be able to log in to Starfish if they are actively teaching a course.

If you are actively teaching and having trouble logging in, please email Starfish@letu.edu.

Instructors: What happens if I do not complete a Progress Survey before it closes?

You can raise tracking items (Flags, Kudos, and Referrals) at any time throughout your course.

All Users: What if I need more help?

For technical issues, contact the help desk at 903-233-3500. For questions regarding a flag, please contact your instructor or advisor.