Visit Center Coordinator

The Hospitality and Guest Experience team aims to create a welcoming and gracious environment for all campus guests, especially prospective students and families. We strive to host five-star guest experiences with LeTourneau University’s unique identity and mission thread throughout each aspect. It is our goal that all LeTourneau University students, dual credit, residential, and online, have a strong sense of belonging and connectedness to the community, and the Visit Center Coordinator plays a pivotal role in leading that charge. The Visit Center Coordinator will lead the organization, curation, and implementation of personalized visit experiences for prospective students and families. They will report to the Assistant Director of Hospitality and Enrollment Visits.

Responsibilities:

• Become an ambassador of the LeTourneau University mission, vision, and history so that each is threaded throughout team development and guest experience
• Serve as the front line of the University and greet all guests as they enter the Admissions Center offices
• Arrange campus visits for prospective students and their families, including personalized guest parking, digital signage, class visitation, faculty appointments, athletic appointments, overnight housing, and other special requests
• Demonstrate strong interpersonal skills and interact effectively with university constituents, including faculty, staff, current students, Board of Trustees members, and alumni
• Ensure prospective students receive advance confirmation of their visit, a detailed itinerary, are provided with ample directions and/or a student guide throughout their visit, and receive a visitor bag and school notes
• Ensure a golf cart is available and cleaned for guests who need transportation around campus
• Have items ready for campus tours, such as audio technology, water bottles, umbrellas, and ponchos
• Serve as the liaison for visitors, other university offices, and admissions
• Provide a hospitable closing for campus visits, ensuring prospective students know how to follow up with any additional questions
• Maintain quantitative and qualitative data regarding campus visits for quality assurance and continuous improvement
• Report data, plans, and updates regarding campus visits during team huddles
• Synthesize survey results from visits for reporting
• Answer all inbound calls to the Visit Center line and direct calls to the appropriate person/department
• Assist with data processing of visitor information cards into the CRM and perform other data entry as needed by the department
• Maintain guests’ itineraries in the CRM, while including thorough notes regarding attendance, needs, requests, etc.
• Utilize CRM for guest experience insights, engagement journey tracking, and assistance with enrollment events
• Schedule tours for individual visits and enrollment events
• Assist with training student ambassadors for professionalism, curating tours, and guest engagement
• Occasionally serve as backup to Enrollment Events Coordinator and Guest Services Coordinator, including answering the switchboard as needed
• Attend regular team huddles regarding upcoming events and visits, and provide support for enrollment events
• Maintain a professional and welcoming environment throughout the Admissions lobby and conference room by restocking the coffee bar and water bottles, cleaning tables, maintaining a professional front desk, and ensuring furniture is properly arranged
• Work closely with the Assistant Director of Hospitality and Enrollment Visits and support all functions of campus visitation and recruiting events

• Some college work, degree preferred
• High level of computer literacy, attentiveness to details, and precision in data entry
• Ability to work in a fast-paced environment and have excellent multitasking skills

• The successful candidate will have an outgoing, assertive personality and be able to move between task-based assignments and guests’ needs

LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education and integrating Christian faith with learning.

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HR@letu.edu

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.