Financial Aid Assistant

The Financial Aid Assistant is primarily responsible for providing customer service to students and support to the Financial Aid Office staff.  This position is the first point of contact for students and families interacting with the Financial Aid Office and will be responsible for providing assistance with general questions and requests as well as providing counsel on how to access common resources.  The Financial Aid Assistant will provide critical assistance to the Financial Aid Counselors and Financial Aid Directors through office management, state grant management, and document submission management.  Financial Aid Assistant will provide support for students and their families from acceptance at the University through graduation.

These responsibilities include but are not limited to the following:

• Office Organization -- tasks such as managing the shredding schedule, ordering office supplies, submission of work orders for the office, submission of expense reports, managing common email and voicemail for the department (reviewing and distributing messages, out of office responses and voicemail messages)
• Front Line Support/Customer Service — provide professional and friendly assistance to students and families who walk in and who contact the office by phone.  Triaging the students’ needs to provide assistance or a smooth handoff to the appropriate staff member by listening to hear the need and proactively responding.
• Mail Receipt Management – sorting and distributing department mail to the appropriate staff member for processing.  This also includes picking up mail, facilitating overnight mailings and preparing outgoing mail.
• Electronic Form and Storage Oversight – Assistance in missing document completion for financial aid eligibility through receiving and approving dynamic forms, preparing them for electronic storage, and updating the administrative software system for receipt of the documents.  Communicating with students regarding the status of missing documents and assistance with accessing or completing the documents would also be provided.  Scanning of physical items to the electronic storage system and assistance in research with the electronic storage system will be included.
• State Grant Fund Assistance – provide assistance with state grant funding management for reconciliation, request and receipt of funds.
• Federal Work Study Coordination and Eligibility Tracking -- Review and coordination of federal work study funds in conjunction with payroll and career services to help ensure all funds are accounted for and requested in a timely manner and any allocation requirements are met to remain in compliance with work study regulations.
• Outside Scholarship receipt management---updating aid code for receipt of funds in the administrative software system, making documentation of funds received in text notes for tracking, logging check on shared scholarship log with Cashier to facilitate reconciliations, assisting with refunding of outside scholarship funds to the payee if students withdraw.
• Assistance with cancelled candidacy management – cancelling aid for students who withdraw before beginning classes, updating the communication threads to stop requests for missing documents, returning any scholarships already received and coordinating with the Financial Aid Representative to ensure cancelled prospects are closed out thoroughly.
• DUAL Credit Waiver and Scholarship Management -- Coordinating the application of the Dual Credit tuition waivers or scholarships – applying the award in the administrative software system, updating any document tracking needed for aid eligibility through coordination with the Student Accounts Representatives.
• Renewal Confirmation Request Oversight -- Coordination of student submission of yearly renewal documentation for certain scholarships and tuition waiver applications.
• Confidentiality Responsibility -- Maintaining confidentiality in all dealings to ensure that the University remains in compliance with federal regulations related to Title IV Funding and FERPA.

The Financial Aid Assistant must possess at least a high school diploma and a high level of computer literacy.  Proficiency in Microsoft Office, attention to detail and precision in data entry are essential.  Previous experience in a fast- paced office setting is a plus.  LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education that integrates Christian faith with learning.

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
2100 South Mobberly Ave.
Longview, Texas 75602
FAX (903) 233-4103
E-mail address: HR@letu.edu

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.