Assistant Director of Hospitality and Enrollment Visits

The Hospitality and Guest Experience team aims to create a welcoming and gracious environment for all campus guests, especially prospective students and families. We strive to curate a five-star guest experience with LeTourneau University’s unique identity and mission thread throughout each aspect. The Assistant Director of Hospitality and Enrollment Visits will lead the initiatives in planning, implementing, and consistently improving campus visits, including individual and group visits, preview events, and enrollment events. Our goal is for all dual enrollment, residential, and online LeTourneau University students to have a strong sense of belonging and connectedness to the community, and the Assistant Director of Hospitality and Enrollment Visits plays a pivotal role in leading that charge. Additionally, the Assistant Director will oversee a team of staff dedicated to curating a memorable and hospitable campus visit experience; direct supervisees will include the Enrollment Events Coordinator and the Visit Center Coordinator.  The Assistant Director will report to the Assistant Vice President for Hospitality and Guest Experience.

Responsibilities:

• Become an ambassador of the LeTourneau University mission, vision, and history so each is threaded throughout team development and guest experience
• Monitor all operational and logistical projects related to hospitality and guest experiences
• Oversee the personalization of campus visits, including customizing visit itineraries, keeping appropriate constituents (i.e., admissions counselors, faculty, etc.) apprised of visitor details, and communicating roles and responsibilities to those assisting with visits
• Ensure service excellence is at the forefront of event/visit planning and logistics
• Provide planning oversight and troubleshooting for events and visits
• Create and manage a campus-ready checklist and assist the Assistant Vice President for Hospitality and Guest Experience in evaluating showrooms and tour routes and submitting needed work orders
• Create and steward a campus tour portfolio, including tour routes and scripts
• Maintain and improve tour scripts while adding updated, pertinent information, such as the construction/opening of new buildings
• Conduct audits and gather survey feedback for events and visits for quality assurance and continual improvement
• Gather feedback from faculty/staff regarding visits and events for quality assurance and continual improvement
• Synthesize survey results from visits and events for reporting
• Coordinate with the EMC team regarding the CRM engagement journey for prospective and new students to effectively integrate communications regarding events and visits, and to celebrate acceptances and welcome new students to the LETU community
• Utilize CRM for guest experience insights, engagement journey tracking, and enrollment events planning
• Schedule and oversee team meetings and communications for upcoming visits and events
• Serve as a primary point of contact and provide hospitality training to those participating in enrollment events (i.e., staff and volunteers)
• Collaborate with Visit Center Coordinator and Assistant Vice President for Hospitality and Guest Experience to build robust ambassador training for job expectations, leadership, professionalism, storytelling, and hospitality
• Serve as the primary point of contact for Admissions Counselors when personalizing prospective student visits and bridging information transfer between visits and admissions processes
• Ensure the online experience for finding pertinent information and registering for events and visits is seamless and user-friendly
• Serve as liaison for Marketing and technology support before and during events
• Serve as liaison for on-campus and off-campus meal providers for events
• Collaborate with Marketing to ensure analog and digital signage is LETU-branded and updated regularly
• Manage budget for visits and events
• Manage the purchasing of supplies needed for hospitality and events
• Assist the Assistant Vice President for Hospitality and Guest Experience in organizing and leading team huddles before each event, including prayer, an overview of the sequence of events, roles, and responsibilities, and providing a small breakfast for staff and volunteers
• Provide professional development opportunities for staff that lead to service excellence and high-quality hospitality
• Oversee check-in and check-out process for events, welcome guests, and guide guests to refreshments and the next meeting location
• Answer the Hospitality main phone line
• Supervise the Visit Center Coordinator and Enrollment Events Coordinator and serve as backup as needed
• Other duties may include answering the switchboard telephone for brief periods of time and assisting the Assistant Vice President for Hospitality and Guest Experience on special projects

• Enthusiastically support and advance the mission of LeTourneau University
• Committed to collaboration in a team environment
• Experience in event planning and production
• Experience in leadership and public speaking
• Experience in higher education
• Experience working in a college campus environment
• Embrace a mindset and attitude of hospitality that is contagious
• Master’s degree in education, business, organizational leadership, social sciences, or a related field preferred

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HumanResources@letu.edu

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.