LeTourneau University wants you to know exactly what to expect if you need a refund. This Return Policy applies to purchases made through LETU's TouchNet Marketplace online stores and event registrations. All sales are final unless one of the situations below applies.
Event, camp, and conference registrations
Cancel at least 10 business days before the event and you'll receive a full refund. Cancellations made after that point aren't eligible for a refund. If LETU cancels an event, you'll automatically receive a full refund. If LETU postpones an event, you can choose a full refund or transfer your registration to the new date. If you don't attend and didn't cancel in advance, your fee isn't refundable.
Merchandise and store purchases
You can return an item within 30 days of purchase if it's unused and in its original condition, along with your receipt or order confirmation. If an item arrives defective, damaged, or incorrect, contact us and we'll make it right outside the normal return window.
Special circumstances
If a medical emergency, a death in the family, or another serious, unforeseen circumstance keeps you from attending, contact LETU Financial Services. Refunds outside our standard policy are considered case by case and may require documentation.
How refunds work
Refunds go back to your original payment method — we don't issue cash refunds. Please allow 5 to 10 business days for processing. Card processing fees aren't refundable.
Questions or refund requests
All refunds are handled by LETU Financial Services, not the department where you registered or made your purchase. Email FinancialServices@letu.edu with your order confirmation or receipt number, along with the platform you made your purchase and they will assist you with any questions you may have.
Updates
This policy may be updated periodically. The most current version will be available on the University website.
Current revision date: 23 September 2026
