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Systems Support Analyst


TITLE: Apply Systems Support Analyst
Information Technology
LOCATION: Longview
DATE POSTED: 10-01-2021
REPORTS TO: Director, Business Systems Management
SCHEDULE:

Office hours are primarily weekdays, but responsibilities require additional hours and flexibility, including evenings and weekends.

POSITION DESCRIPTION:

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of one so classified.

 

The Systems Support Analyst position is an entry-level position in the Business Systems Management (BSM) department that requires moderate education, experience, expertise, skill level, and leadership, emphasizing growing each of these areas to the next level of maturity. This position performs entry-level analysis, programming duties, administrative duties, and user support and maintenance tasks in developing, implementing, and supporting information technology systems. In addition, the Systems Support Analyst will work closely with fellow Business Systems Management team members to analyze user information technology needs and provide standard recommendations.

 

  • Responds to user queries and help requests initiated within the IT service desk application.
  • Gathers information related to incidents or issues, determines the root cause of the problem, and devises solutions to resolve user's issues or assist in triaging for other BSM team members.
  • Manages the flow of incoming support requests and escalates issues to those primarily responsible for the system experiencing the problem.
  • Assists other Business Systems Management team members in the department's operation, including but not limited to software research and analysis, inter-departmental communications, and general issue follow-up.
  • Maintains primary responsibility for managing account access for new hires and faculty/staff changing positions, as well as the removal of access for separations.
  • Coordinates and follows through with tasks and/or projects assigned.
  • Works in partnership with other BSM Team members on tasks to learn, grow and contribute.
  • Performs minor programming, analysis, and system support with guidance and direction from other team members to assure the use of best practices and tools which follow proven technologies.
  • Performs minor testing and evaluation of assigned tasks and/or projects to assist other team members and to assure little processing/programming tasks deliver intended results.
  • Maintains a personal training plan appropriate to support role on the team, growing skills with programming development & languages, applicable technologies, project management, and communication to facilitate professional growth and advancement.
  • Promotes a positive, productive relationship between IT and the LETU community.
  • Assists or coordinates with all IT staff to ensure successful resolution of system issues within the scope of this position.
  • Assists other IT divisions as requested and approved by the Director of BSM.
  • Assists with administrative duties for the Director of BSM or other team members as necessary.
  • Performs other jobs/tasks in furtherance of this position’s role as assigned by the Director of BSM.
QUALIFICATIONS:
  • Excellent "people skills" to facilitate well-received and highly effective interactions with students, faculty, and other staff in handling each request.
  • Ability to multi-task and move multiple issues or projects forward simultaneously.
  • Excellent oral, written, interpersonal, and computer skills.
  • High personal integrity appropriate for working with confidential and critical data and data systems.
  • Strong technical skills and the desire to expand those skills.
  • An Associate degree or some college and office experience is preferred.
  • Interest in or intention to pursue Computer Science or Management Information Systems related profession or degree strongly preferred.
  • Training/experience with Perl, Apache, IIS, Microsoft and Informix SQL, Powershell, and Linux/Unix environments a plus.
  • The successful candidate will demonstrate a genuine desire to learn and grow professionally in an environment requiring the management of many divergent and pressing tasks simultaneously.
DATE POSITION IS AVAILABLE: Immediately
PROCEDURE FOR APPLICATION OR NOMINATION:

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application, and a current resume to:

LeTourneau University
ATTN: Human Resources
P.O. Box 7001
Longview, Texas 75607-7001
FAX (903) 233-4103
E-mail address: HumanResources@letu.edu

ABOUT THE UNIVERSITY:

LeTourneau University is the premier Christian polytechnic university in the nation where educators engage students to nurture Christian virtue, develop competency and ingenuity in their professional fields, integrate faith and work, and serve the local and global community.

LETU is a Christ-centered, interdenominational institute of higher learning offering more than 85 undergraduate and graduate degree programs in arts and sciences, aviation, business & technology, communication, computer science, criminal justice, education, engineering, nursing, psychology & counseling and theology & vocation. LETU's 2,700 students represent nearly all 50 states, more than 30 foreign countries, and around 50 different denominational groups.

LETU is consistently recognized by U.S. News and World Report as one of "America's Best Colleges," and the engineering program is ranked nationally. LeTourneau University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (1866 Southern Lane, Decatur, Georgia 30033-4097, telephone 404-679-4500, at http://www.sacscoc.org) to award associate, baccalaureate and master's degrees. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of over 190,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See https://www.letu.edu for more information.