Technology Requirement FAQs


Students and faculty using their own computers are expected to comply with the minimal hardware configurations recommended by our Information Technology department.

To use Canvas, students and faculty must have access to the Internet, must use an approved web browser, and must use LeTourneau e-mail. In addition, the Microsoft Office Suite software package is required and specific plug-ins may be required to view posted material in some courses.


Downloading and installing the following applications will allow Canvas users to view and use various file types that may be found within a course. Some courses may require additional software as well.

  • Adobe Acrobat Reader -- Viewer for Adobe ".pdf" files, a common document format.
  • Microsoft Office Viewers -- Faculty and students who do not own Microsoft PowerPoint, Word, Excel, or Visio can download and install these viewers, which will enable them to view files created with Microsoft Office products without having to own Microsoft Office.
  • QuickTime -- QuickTime is a common multimedia video and graphics viewing application. QuickTime makes it possible to view QuickTime ".mov" video files.
  • Media Players -- This folder contains RealPlayer, WinAmp, and Windows Media Player, which are used to listen to various video and audio files over the Internet.
  • WinZip -- Winzip enables the user to view, extract, and compress files in a common zip file compression format.

Requirements for Using the Virtual Classroom

In order to use the Conferences inside Canvas, Java must be enabled inside your web browser.

Technical Support

If you are experiencing technical problems (i.e. problems with your computer, password, Internet connection, accessing the course site), technical support staff is available to assist you. Tech Support can be reached at TechSupport@letu.edu or 903-233-3500.

Web Browser Requirements

To access Canvas, students and faculty may use any Internet service to establish a connection to the Internet. However, they must use either Microsoft Internet Explorer or Netscape Navigator as their web browser when working with Canvas. When using an Internet service that provides a different web browser (such as AOL or Juno), Blackboard users should first connect to the Internet, then close their service's browser and open Microsoft Internet Explorer or Netscape Navigator before moving to courses.letu.edu.

For a list of supported browsers and versions, see https://community.canvaslms.com/docs/DOC-1284

Popup Blockers

Installed pop-up blockers must be turned off while working with Canvas.