Help Desk/Work Order Survey

Participation in this survey is voluntary. The results will be accumulated and shared with staff for the purposes of determining effectiveness. No individual results will be reported on or connected to any faculty, staff or student respondent. Do not provide your name. Care has been taken to ensure that your responses can not be connected to your e-mail address or name. Please tell us about your most recent experience when contacting the IT Help Desk about a technology problem.

My request was handled to my satisfaction.
Strongly Agree
Agree
Neutral / Not Applicable
Disagree
Strongly Disagree

The issue was resolved in a timely manner.
Strongly Agree
Agree
Neutral / Not Applicable
Disagree
Strongly Disagree

My technology issue was resolved.
On the first contact.
On the second contact.
On the third or more contacts.
Never resolved.
Resolved without assistance from the Help Desk.

Was the issue handled professionally and with courtesy?
Strongly Agree
Agree
Neutral / Not applicable
Disagree
Strongly Disagree

Please identify your location.
Austin
Bedford/Dallas
East Texas (Tyler, Longview, Pittsburg)
Houston
Online

My request was in relation to my role as
Student (Traditional)
Student (Graduate and Professional Studies)
Faculty
Staff

Comments