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Getting Started with Feature Buttons

Getting Started with Feature Buttons

Your Cisco IP Phone has five feature buttons:

These sections provide instructions for using feature buttons:

Tips for Using the LCD Screen

Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft key options that display on your phone's LCD screen when you press a feature button.

Using the Services Button

The Services button on your Cisco IP Phone works in tandem with the Cisco IP Phone User Options web page. You can use this web page to subscribe to web-based services, such as stock quotes, news headlines, and weather reports. Press the Services button on your phone to access your subscriptions on your LCD screen.

Your system administrator determines the services that are available to you.


Tips What are services? Services can consist of special phone features (such as speed dialing and call forwarding) as well as information retrieved from the Web through an Extensible Markup Language (XML)-based application (such as movie listings, news headlines, or services specific to your company.)

This section covers the following topics:

Using the Extension Mobility Service

Your system administrator might have provided you with a service called Cisco CallManager Extension Mobility. This service allows you to associate your phone number and user profile with any Cisco IP Phone. When you use your extension mobility personal identification number (PIN) to log in to a Cisco IP Phone, your assigned telephone number and all of its characteristics (ring type, speed dial, etc.), are associated with that phone.

Extension mobility can be useful in sales offices or other environments in which employees do not routinely conduct business in the same office space every day. Extension mobility also allows you to conduct business from hotels that provide Cisco IP Phones. Your system administrator will inform you if this service is available to you.

This section covers the following topics:

How to Log in to Extension Mobility

To log in to Cisco CallManager Extension Mobility, perform these steps.

Procedure


Step 1   Press the Services button on your Cisco IP Phone model 7960 or 7940.

Step 2   From the Services menu, use the Navigation button to select the login option for extension mobility. as it is displayed on your phone's LCD screen. Press the Select soft key.

The LCD screen prompts you to enter your user ID and PIN. Your user ID and a default PIN are provided to you by your system administrator.

Step 3   Enter your user ID.

Enter the letters of the alphabet using your key pad. Press the phone key associated with a letter. To scroll through the letters associated with each key, press the key rapidly. For example, press 2 to display the letter "a." To enter the letter "b," press 2 again without pausing. Press the << soft key to backup.

Step 4   After entering your user ID, use the Navigation button to scroll down to the PIN prompt.

Step 5   Enter your PIN and press the submit soft key.

The Cisco IP Phone to which you have logged in now adopts your user profile information, including directories, speed dials, and established services. The phone also becomes associated with your phone number.

Step 6   Press the Exit soft key to return to the previous screen.


Tips

How to Log Out of Extension Mobility

When you are ready to log out of extension mobility, press the Services button on your phone, then use the Navigation button to select the logout option for extension mobility. Press the Select soft key. Press the Exit soft key to return to the previous screen.

How to Change Your Extension Mobility PIN

To change your Extension Mobility PIN, use the Cisco IP Phone User Options web page. This web-based application allows you to change your PIN and to subscribe to other services. Your system administrator provides you with the URL you need to access the User Options web page.

Follow these steps to change your Extension Mobility PIN.

Procedure


Step 1   Use your Web browser to access the URL provided by your system administrator.

The Cisco IP Phone User Options Log On page appears.

Step 2   Enter your user ID and your password and click Log On. These are provided by your system administrator.

The User Options Menu page appears.

Step 3   From the User Options Menu page, click Change your PIN.

The Update your PIN page appears.

Step 4   Enter your password, your current PIN, and your new PIN in the required fields and click Update.

Step 5   When you are finished, click Return to the menu or Log off at the bottom of the Update Succeeded page.

See the "Establishing Cisco IP Phone Services" section for more instructions on using the Services button.


Establishing Cisco IP Phone Services

In order to establish services so that they are displayed on your phone's LCD screen, you need to use the Cisco IP Phone User Options web page. The User Options web page allows you to subscribe to services, assign speed dial buttons, manage a personal address book, and set up call forwarding when you are away from your phone.

The following topics describe how to establish services with the User Options web page:

How to Log On to the Main Menu Page

Your system administrator will provide you with the URL needed to access the User Options page with your Web browser.

Follow these instructions to log on and to access the main menu.

Procedure


Step 1   Use your Web browser to access the URL provided by your system administrator.

The Cisco IP Phone User Options Log On page appears.

Step 2   Enter your user ID and your password and click Log On. These are provided by your system administrator.

The User Options Menu page appears.

Step 3   Select your phone from the "Select a device to configure" drop-down list.

Once you select your phone, a complete list of menu options appears.


Tips

How to Set Up Speed Dial Buttons

The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system administrator. You can assign phone numbers and text labels to speed dial buttons using the Cisco IP Phone User Options web page.


Note   If you are using one or more Cisco IP Phone 7914 Expansion Modules, you have access to extra speed dial or line buttons. See "Using the Cisco IP Phone 7914 Expansion Module," for details.

Follow these instructions to set up your speed dial buttons.

Procedure


Step 1   From the User Options Menu page, click Update your Speed Dial buttons. (If you need help accessing the Menu page, see the "How to Log On to the Main Menu Page" section.)

The Speed Dial Configuration page appears.

Step 2   Enter the phone numbers or extensions that you want to associate with your speed dial buttons.

Step 3   Enter the corresponding text label that you want displayed on your phone's LCD screen.

Step 4   Click Update to activate new speed dial buttons and to display the corresponding text.

Step 5   When you are finished, click Return to the menu or Log off at the bottom of the Configure Speed Dials page.


Tips

How to Set Up Call Forwarding When Not at Your Phone

Your Cisco IP Phone enables you to forward calls from your phone to another number. If you have access to your phone, you can set up call forwarding right on your phone, as described in the "Using Call Forwarding" section.

If you are away from your phone, use the Cisco IP Phone User Options web page to set up call forwarding.

Follow these steps to set up call forwarding when you are away from your phone.

Procedure


Step 1   From the Cisco IP Phone User Options Menu page, click Forward all calls to a different number. (If you need help accessing the Menu page, see the "How to Log On to the Main Menu Page" section.)

The Call Forwarding page appears.

Step 2   Check the check box next to the line from which you want your incoming calls forwarded.

Step 3   Enter the phone number or extension to which you want to forward all incoming calls.

Step 4   Click Update.

Step 5   When you are finished, click Return to the menu or Log off at the bottom of the Call Forwarding page.



Tips You can use call forwarding to send your calls to an IP Phone or to a traditional analog telephone. For more information about call forwarding, see the "Using Call Forwarding" section.

How to Cancel Call Forwarding

To cancel call forwarding when you are away from your phone, follow these steps.

Procedure


Step 1   From the Cisco IP Phone User Options Menu page, click Forward all calls to a different number. (If you need help accessing the Menu page, see the "How to Log On to the Main Menu Page" section.)

The Call Forwarding page appears.

Step 2   In the Call Forwarding page, clear the check box next to the line for which you want to cancel call forwarding.

Step 3   Click Update.

Step 4   When you are finished, click Return to the menu or Log off at the bottom of the page.



Tips You can always cancel call forwarding right on your phone. This is true even if you previously set up call forwarding remotely from the User Options web page. To cancel call forwarding, press the CFwAll soft key on your phone.

How to Subscribe to Services

You can access information services, such as weather, stock quotes, and other services available at your company, using your Cisco IP Phone's LCD display. Before accessing these services on your phone, your system administrator must customize them and make them available to you. Additionally, you must subscribe to the services that you want to appear on your phone.

Follow these steps to subscribe to services.

Procedure


Step 1   From the Cisco IP Phone User Options Menu page, click Configure your Cisco IP Phone Services. (If you need help accessing the Menu page, see the "How to Log On to the Main Menu Page" section.)

The Cisco IP Phone Services page appears.

Step 2   Select the service you want to add to your phone from the "Select a Service" drop-down list.

Step 3   Click Continue after you select a service.

Step 4   Enter any required information. For example, if the service is "movie times," you might need to enter your zip code to enable the service to display movies in your location.

Step 5   When you are done, click Subscribe to save your settings. To restore your previous settings, click Cancel.

Step 6   When you are finished, click Return to the menu or Log off at the bottom of the Cisco IP Phone Services page.


Tips

How to Change or End Subscriptions

You can change or end your current subscriptions at any time. To do so, follow these steps.

Procedure


Step 1   From the Cisco IP Phone User Options Menu page, click Configure your Cisco IP Phone Services. (If you need help accessing the Menu page, see the "How to Log On to the Main Menu Page" section.)

The Cisco IP Phone Services page appears.

Step 2   In the Your Subscribed Services pane, click on the service that you want to change or end.

Step 3   If you want to change your subscription, change the information in the desired fields and click Update. Click Unsubscribe to end your subscription to the service.

Step 4   When you are finished, click Return to the menu or Log off at the bottom of the Cisco IP Phone Services page.


How to Manage Your Personal Address Book

You can set up and maintain a personal address book that contains listings for people inside and outside of your company. Use the Address Book page of the Cisco IP Phone User Options web page to search for, add or modify an entry.

Creating a New Address Book Entry

Follow these steps to create a new address book entry.

Procedure


Step 1   From the Cisco IP Phone User Options Menu, click Configure your Cisco Personal Address Book. (If you need help accessing the Menu page, see the
"How to Log On to the Main Menu Page" section.)

The Find and List Personal Address Book Entries page appears.

Step 2   Click Add New Entry.

The Address Book Entry window appears.

Step 3   Enter information in the desired fields and click Insert.

Step 4   When you are finished, click Return to the menu or Log off at the bottom of the page.


Searching for an Address Book Entry

Follow these steps to search for an address book entry. After you find the entry, you can delete or modify the entry, if necessary.

Procedure


Step 1   From the Cisco IP Phone User Options Menu, click Configure your Cisco Personal Address Book. (If you need help accessing the Menu page, see the
"How to Log On to the Main Menu Page" section.)

The Find and List Personal Address Book Entries page appears.

Step 2   Enter partial or complete information in any search field and click Find.

You can display your entire address book if you leave search fields blank before you click Find. Wildcard symbols (*) are implicit and do not need to be entered.

Step 3   When you are finished, click Return to the menu or Log off at the bottom of the page.



Tips To modify an address book entry, first search for the entry, then click on the person's name once the entry is displayed. A separate window called the Address Book Entry window opens. Change the fields as desired and click Update.

Using the Messages Button

Use the Messages button to gain instant access to your voice mail or voice message system. Voice mail allows you to access messages left by incoming callers.

This section covers the following topics:

Setting Up Voice Mail

To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reasons, you should change your default password as soon as possible.

Accessing Voice Mail

To access voice mail, press the Messages button and follow the voice instructions.

Your Cisco IP Phone indicates that you have one or more new voice mail messages by providing the following cues:


Tips You can quickly exit the message feature by pressing the EndCall soft key.

Using the Settings Button

Use the Settings button to change the LCD contrast and the sound of the ringer. You can also access network and phone status data from the Settings button. Your system administrator might ask you to access this data in order to service or configure your Cisco IP Phone.

This section covers the following topics:

Changing the LCD Contrast

To improve the readability of the LCD, follow these steps to adjust the contrast.

Procedure


Step 1   Press the Settings button.

Step 2   From the Settings menu, use the Navigation button to select Contrast.

Step 3   Press the Up or Down soft keys (or the Volume buttons) to set the desired contrast level.

Step 4   Press the OK soft key to accept and save your changes.


Tips

Changing the Ringer Sound

Follow these steps to change the sound used by the ringer.

Procedure


Step 1   Press the Settings button.

Step 2   From the Settings menu, use the Navigation button to select Ring Type.

Step 3   Press the Select soft key.

Step 4   To scroll through the list of ring types, use the Navigation button.

Press the Play soft key to hear the selected ring type.

Step 5   When you find the ring you want, press the Select soft key to check the corresponding check box.

Step 6   Press the OK soft key to accept and save your ringer selection.

Step 7   Press the Save soft key to save all of your settings and to exit the Settings menu.


Accessing Network Configuration Data

Follow these steps to access network configuration data.

Procedure


Step 1   Press the Settings button.

Step 2   From the Settings menu, use the Navigation button to select Network Configuration.

Step 3   Press the Select soft key.

From here, you can use the Navigation button to view your Network Configuration information, such as Host Name, Domain Name, IP Address, MAC address, TFTP server, and so on.



Tips You might need to access network configuration data in order to help your system administrator troubleshoot a problem that you are experiencing with your phone. Only a system administrator or technician can alter this data.

Accessing Status Data

Follow these steps to access status data.

Procedure


Step 1   Press the Settings button.

Step 2   From the Settings menu, use the Navigation button to select Status.

Step 3   Press the Select soft key.

The Settings Status submenu appears.

Step 4   Use the Navigation button to select the item that you want to view and press the Select soft key.

From here, you can view Status Messages, Network Statistics, Firmware Versions, and Expansion Module Statistics for your phone.



Tips Your network administrator or technician accesses status information to monitor the performance of your phone.

Using the Directories Button

Your Cisco IP Phone maintains directories of calls that you miss, receive, and place. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories.

Your system administrator might configure various corporate directories for you to access in addition to call history directories. If so, you can use a corporate directory to quickly locate and call co-workers.

Viewing or Dialing from a Directory

If your phone display indicates that you have missed calls, you can use the Missed Calls option on the Directory menu to view your call history and to call back the person whose call you missed. Likewise, you can view call histories and place calls from the Received Calls and Placed Calls directories.

Follow these steps to view or dial from a directory in your company.

Procedure


Step 1   Press the Directories button.

Step 2   Use the Navigation button to select the desired directory from the Directories menu, then press the Select soft key.

Step 3   To place a call from any directory, use the Navigation button to select the record, then press the Dial soft key.

Step 4   Press the Exit soft key twice to exit the Directory menu.


Tips

Using the i Button for Instant Help

The i button can provide you with on-the-spot help for specific buttons and features. This helpful information is displayed on your phone's LCD screen.

For help with a specific button or soft key:

For help with a specific feature:

For help with the i button feature, itself:


Tips You can press the i button twice quickly during an active call to view network statistics about the call.