Move-In Assistance for Technology


Phone: (903) 233-3500 or (866) TEC-LETU

Email: support@letu.edu

Web: www.letu.edu/IT (chat and self-help)

We are normally open 8am to midnight, Monday through Saturday, 2pm to midnight on Sunday.

Online Students, some additional detail can be found here.

 Bring These!

  • laptopComputer/Networking
    • Computer: While computer labs are available on campus, you will probably want your own computer.
    • Features: Here's a list of recommended features. LETU's Recommended Computer Features.
    • Hardware: We've partnered with several manufacturers to provide discounts to all incoming students on laptops, desktop computers and accessories: LETU Discounts
    • Software: We also offer discounts on major commercial software from companies such as Microsoft, Adobe, and others: LETU Discounts
    • Mobile Devices: While many mobile devices are useful for reading and taking notes, we recommend you have a full computer or a device that runs one of the Office Suites (Microsoft, Apple or Open Office versions). Many of our programs at LETU require software that isn't available for mobile devices yet.
    • Printer: There are printers available in the computer labs. However, some students find it convenient to have a personal printer in their rooms.
    • Ethernet Cable (7' - 15'): This is used in a residence hall room to provide wired internet service to a personal computer or laptop. While wireless connections are available in all residence halls and academic buildings on campus, we recommend that students bring an Ethernet cable for emergency or troubleshooting purposes.
    • LetNet S@FE Antivirus Software: LETU requires each computer on LeTNet maintain current antivirus software: LetNet S@FE Antivirus Requirements 
  •  Television
    • Digital Television with ClearQAM Tuner
    • While we strive for compatibility with as many TVs as possible, due to inconsistent HDTV standards some TVs will not work. Please review the Recommended TV models.
    • A quality coaxial cable to connect to cable TV jack in each room. To ensure consistent connections and video signal we recommend cables with screw-on ends.
    • A coaxial splitter if you and your roommate each plan to bring a separate TV.
    • More information about our TV line-up is available on our TV Services page!
  • Landline Telephones
    • A standard touch-tone telephone
    • For wireless phones we recommend DECT 6.0 or 5.8Ghz phones as 2.4Ghz phones may cause interference with the res hall wireless and should not be used.
    • Telephone splitter if you and your roommate each intend to use a landline phone. There is a phone number and voicemail for each student, but both numbers in a room ring the same physical jack.
  • Internet and Mobile Devices
    • Internet devices are popular and encouraged
    • Game consoles work best through a wired connection and the MAC address will need to be registered. you can do so by sending this information to our help desk.
    • There are some devices that don't provide support for wired connections but also do not provide support for our WPA-Enterprise wireless with PEAP authentication security. Currently, these devices aren't supported on our network (the device must support either a wired connection or Authenticated Wireless with PEAP/WA-Enterprise support).
    • While we continue to strive to provide great bandwidth for LETU, keep in mind that we all share this resource and that bandwidth priority is given to academic purposes.

  LeaveathomeDon't Bring These!

  • Wireless access points or network routers. These items are not allowed to be plugged into LetNet. We provide wireless access points for you all over campus! You may bring a standard ethernet switch if it does not have wireless capabilities,
  • Older 2.4Ghz Cordless Phones: These phones can cause interference with portions of the wireless networks in residence halls. As a courtesy to your fellow residents, we ask that you avoid using them in favor of 5.8Ghz or DECT 6.0 models wherever possible.
  • Due to inconsistent HDTV standards, please review the TV brands or models listed on our TV Recommendations page to ensure that your TV is not incompatible.
  • Wireless printers. They are incompatible with our secured network. USB Printers will work well with your computer!

How to Connect your Computer to LetNet and the Internet

When you set up your computer in your room, you will need to connect it to either the wired or wireless network. The first step will be physically connecting your Ethernet cable to the wall or correctly configuring your wireless card:

  • Wired: Wired offers each campus resident a dedicated 100Mbps connection to LetNet. To connect to the wired network, insert your Ethernet cable to your computer's network port and connect the other end to one of the two data ports in your room. The port in your room should be blue as shown here:
              RJ45 Blue
  • Wireless Wireless: LETU's wireless network is a secured network. This means you will use your LetNet username and password to connect. The settings required for wireless networks are listed below:
    • SSID: letnet (must be all lowercase)
      Network Authentication: WPA or WPA2 (Enterprise)
      Data Encryption: TKIP or AES
      Authentication Type: PEAP
      802.1X: Enabled
    • How to Connect to LetNet's Wireless

PhoneHow to Connect your Landline Phone and Setup Voicemail

  • Each room has two active phone numbers. However, both phone numbers ring to a single jack. If not answered, the caller will be redirected to the phone number's private voicemail box.
    • Connect to a phone jack: Connect a standard phone cord into your jack to your phone. You should receive a dial tone in the handset immediately.
    • LetNet does not provide long distance via landline. You will need to use Skype, Go or another long distance service.
  • Voicemail services are integrated with our campus email system. Voicemail boxes are associated with your personal phone extension. Voicemails left will be available via the phone, as well as delivered into your email inbox.
    • Complete instructions for setting up your voicemail box are available here.
    • Once you have setup your voicemail box, you may change your settings at any time either via the phone or via the web at https://voicemail.letnet.net

  How to Connect your Television

Coax JackTelevision services are provided via a single coax cable jack. To connect your television, connect your coax cable from your TV's coax jack to the LETU coax jack in your room. 

  • If you and your roommate wish to each set up a TV, you will need a coax splitter.
  • LETU provides a package of more than 90 all-digital television channels including a number of HDTV channels. No premium or pay-per-view channels are available. click here to visit the Video/TV Services website.

Services Other Services

We provide a number of additional technology services to students. Many of these are detailed in the "Services" section of the Information Technology website. The most frequently used are listed below:

  • MyLETU Portal: This is the main place to find information specific to you. Grades, class registrations, and access to other services are available.
  • MyLETU Courses (Blackboard): Online resources for each class.
  • Email: Each student is provided an @letu.edu email account.
  • Antispam: A key component of LETU's email services is Antispam. This service provides advanced detection and quarantining of spam email for all users at LETU.
  • MyFiles Storage: All students have access to LETU network-based file storage. This allows the storage and retrieval of homework, projects, and other documents from residence hall rooms, classrooms, or anywhere in the world.
  • Registration: Register your computer (must be on-campus).