Technology Lifecycle Administrator

TITLE:Technology Lifecycle Administrator
Information Technology
 
DATE POSTED: Tuesday, January 21, 2014
LOCATION: Longview
REPORTS TO: Director of User Support & Engagement

SCHEDULE:

Office hours are primarily weekdays from 8 a.m. to 5 p.m., but responsibilities require additional hours and flexibility that can include evenings and weekends.

POSITION DESCRIPTION:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of one so classified.

  • Procures and arranges disposition of technology across the university
  • Works with hardware and software vendors to verify timely product delivery and ensures that new equipment is installed and ready to operate on schedule
  • Maintains an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
  • Analyzes and making recommendations for hardware and software standardization
  • Assists with training and guidance of Help Desk techs
  • Administers computer lab environments
  • Resolves escalated user issues
  • Identifies recurring user problems and looking for solutions
  • Manages in-house computer systems
  • Processes Work order queues
  • Reports on technology functionality across the university
  • Manages a Wiki/OneNote for knowledge transfer and training
  • Coordinates annual Dell Employee Purchase Plan
  • Oversees Help Desk operations
  • Manages hiring, training, and performance of student workers
  • Resolves escalated user issues
  • Identifies recurring user problems and look for solutions
  • Answers technical support questions

The Technology Lifecycle Administrator (TLA) reports to the Director of User Support & Engagement (USE) within Information Technology. The TLA is responsible for the configuration, installation, and maintenance of lab, workstation, and notebook computers, as well as overseeing the front-line student worker Help Desk team. Additionally, the TLA handles any escalated or priority end-user support issues. 

Due to the complexity of hardware and software within our lab environments, the TLA is the primary handler of technical issues of these computers as they arise. This involves the initial imaging, updating, software installation, and  on-going hardware/software support as needed by any of these machines. It is in the interest of the TLA to explore new technologies to help the position best administer these computers. This position also maintains and updates some inhouse equipment for the USE department including, but not limited to, our licensing, imaging, and system management servers. The TLA should be very familiar with the current Systems Management Server, Microsoft SCCM.

As a senior role, the position also handles any escalated end user issues, provides user training, answers more complicated technical support questions, and consults with vendors when necessary to resolve any issues of compatibility or functionality. Many of these issues have corresponding tickets in the IT-Technical queue, and so the tickets in this queue ultimately fall to the responsibility of the TLA.

Likewise, all technical service software implementations should be routinely assessed for their current use by the TLA and updated or replaced as necessary. This includes our desktop deployment, IT asset management, remote monitoring, and work order systems. Any required maintenance of these systems should also be coordinated by the TLA.
The TLA will also function as the point of contact for our end users’ IT purchasing needs. Any items in the IT-Purchasing queue will be the original responsibility of this position and will need to have the  appropriate paperwork completed including purchase orders, departmental transfers, and supporting documentation.
 
Some seasonal projects will also require the attention of this position in coordination with the Help Desk Coordinator to ensure smooth operation of functions such as registrations, student move-ins, and faculty/staff computer replacements. The TLA will also be wholly responsible for any associated vendor employee purchase programs available to LeTourneau University employees.

QUALIFICATIONS:

LeTourneau University seeks a person with an enthusiastic and maturing Christian faith who is committed to the development of a dynamic, growing Christian university where integration of faith and academic excellence is paramount. Desired qualifications of this person should include: 

Candidates should have extensive knowledge of and experience troubleshooting desktop
hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although LETU is willing to substitute work experience for formal education. Preference is given to candidates with additional professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator). Experience with Microsoft SCCM is also strongly preferred.

DATE POSITION IS AVAILABLE: Immediately

PROCEDURE FOR APPLICATION OR NOMINATION:

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in
agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, or national origin. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170.

Applications are required and are available from www.letu.edu/jobs or from the Business Office, LeTourneau University, 2100 Mobberly Avenue, Longview, TX. Send completed application,
and a current résumé to:


Sam Palomaria
Director of Human Resources
LeTourneau University
P.O. Box 7001
Longview, TX 75607
Phone (903) 233-4170
FAX (903) 233-4101
Email: HumanResources@letu.edu

ABOUT THE UNIVERSITY:

Inspired by faith and a spirit of ingenuity, LeTourneau University integrates learning, living and Christian leadership in a community of integrity, academic quality and technological innovation.

LeTourneau University is a regionally accredited interdenominational Christ-centered university offering undergraduate degrees in aviation, business, communication, computer science, criminal justice, education, engineering, health care management, health science-nursing, human services, kinesiology, the liberal arts, psychology, the sciences and theology. Graduate degree offerings include business administration, health care administration, counseling, education, engineering, marriage & family therapy, psychology and strategic leadership.

Nearly 2,730 students attend LeTourneau University. Around 1,350 of these students are enrolled in programs at LETU's residential campus, while more than 1,380 make up the university's global campus, attending classes online and at educational centers in Dallas and Houston.

LETU students typically represent all 50 states, nearly 30 countries, and more than 50 denominational groups. The SAT average of entering residential freshmen is often 140-160 points above the national average and indicate a strong academic quality, although provision is made for students with lower scores who possess evidence of potential achievement.

LeTourneau has been consistently recognized by U.S. News and World Report as one of "America's Best Colleges." LeTourneau University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate, baccalaureate and master's degrees. The business program is accredited by IACBE. LeTourneau University's engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 - telephone: 410-347-7700. The Carnegie Foundation classifies LeTourneau University as a Master's (Comprehensive) University II.

The 162 acre main campus is located in Longview, Texas, a progressive hub city with an MSA of 150,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas and 60 miles west of Shreveport, Louisiana.

See http://www.letu.edu for more information.

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