Electronic Transcript Request Help


 

Help Index


General Information

Office of the Registrar

For information about the Office of the Registrar, you can visit its home page.

Transcripts

Transcripts are useful for all kinds of information. New employers often require them, as well as graduate programs and other colleges. They provide your grades and your GPA for course work at LeTourneau.

Our office must receive a signed written request to legally enable us to send that student’s transcript. With the Electronic Transcript Request system, you will provide this signature electronically.

The transcript requests are processed in the order they are received, and it usually takes about 3 business days for the Office of the Registrar to process them.

Student Account Holds

If you have a hold on your student account for any reason, the Office of the Registrar cannot send your transcript. Thus, if you have a hold on your student account, you will be prevented from making a transcript request. As soon as the hold is removed, the transcript may be requested.

If you have a student account hold, you may contact your Student Accounts Representative for information how to clear your holds.

Transcripts: Official vs. Unofficial

An official transcript is mailed in a sealed envelope and is mailed directly to a school, employer, scholarship donor, etc. An unofficial transcript is a transcript that is faxed, emailed, sent directly to the student, or picked up by a person. A transcript sent directly to the student or picked up will be on official transcript paper, but will be stamped "Issued to Student" and is unofficial.

Transcript Costs

Each full or partial transcript costs $5.00 USD per recipient. For each recipient, you will be given the option to send/receive undergraduate and/or graduate course work on the transcript.

For mail and pickup recipients, you may receive multiple copies of each and will be charged $5 for each full transcript or part there of.
For example, if 3 Undergraduate and 2 Graduate transcripts were requested to be mailed to a single recipient, the total charge would be $15 (2 full transcripts and 1 partial).

For other recipient types (fax and email), the charge is a flat $5.00 per recipient.

There is no difference in charge between official and unofficial requests.

There is an additional (optional) fee for expedited mail delivery


Login Page

To make a transcript request, we must verify your identity. For current students or faculty/staff, this can be performed using your LETNET credentials. For former students, your identity is confirmed using your last name, social security number (if you have one), and your date of birth.

To proceed through the website, cookies must be enabled in your browser. It is recommended that you have Javascript enabled, but not required.

Current students

If you are having trouble using your LETNET credentials or having other login troubles, check out the IT Knowledge Base for relevant articles.

Former Students

For former students having trouble logging in, there are a few important factors to check. If you are sure you have entered your information correctly, it may be that LeTourneau does not have your up-to-date information on file.
For example, if you have married since you were at LeTourneau, try using your maiden name where it asks for your last name.

Important Notes:
  • Login Information you enter is NOT case sensitive
  • Social Security Numbers may be entered with OR without dashes
  • If you do not have a Social Security Number, or did not provide one to LeTourneau, make sure this field is left blank
  • Your date of birth should be entered with the format Month/Day/Year as digits e.g. 12/31/1969

If you are sure your information is correct, it is also possible that your information is not stored in LeTourneau's database. This may be the case especially if you attended LeTourneau prior to 1980. If you suspect this to be your related to your issue, please call the Office of the Registrar for assistance. You will need to provide them with sufficient information to be entered into the system.


Main Page

This page displays an overview of your available options.

  • If you do not have any Student Account Holds, you may start or continue a transcript request
  • You can change your email notification settings
  • You can view your current total balance
  • You can view your previous completed requests. This includes requests that you have personally made as well as those made on your behalf. In the list of previous requests, you can view the status of your requests as well as, if a balance exists, make an online payment. For each request, you must make a separate payment when paying online. Thus, if you have multiple requests currently pending, you must pay for each as a separate transaction.

Making a Request

The transcript request process involved 3 forms. After the completion of each page, the information is temporarily stored for as long as you stay logged in. Please note that your request cannot be processed until all forms have been completed.

  • Contact Information: where information about yourself is collected
  • Recipients: where you specify who you want your transcript to go to
  • Confirmation: Where you may specify when you want the transcript send and any additional notes.

Contact Information Page

The first step in the request process is entering contact information about you. To continue, you must enter your name, mailing address, and contact information. This information is required regardless of who the recipient(s) of the transcript request is/are.

Please ensure that the information you provide is the most recent. This information is used only to contact you regarding your request in case any issues or questions arise.

Once you are done, click the 'Next' button at the bottom of the page to continue.

Auto-completion of information

If you have made a previous request, the address and contact information that you last provided will be available to you from a auto-completion box for your convenience. The box will be displayed once you start typing text similar to your previously entered information (if your browser has Javascript enabled). You can have this information inserted by clicking on the pop-up field.


Recipients Information Page

This page allows you to choose to whom and how your university transcript is sent.

The first step is to choose the recipient type(s). Once you have decided on a recipient type, click on the respective 'add' button. A new form area should appear where you can enter the required information for that recipient.

You may enter as many recipients as you want in any of the recipient types in a single request.

Once you have entered all of your recipients, click the 'Next' button at the bottom of the page to continue.

Recipient Types

There are currently 5 recipient types. Of the list, only mail recipients may receive official transcripts. For more information, see the help section about the differences between Official and Unofficial Transcripts.

  • Mail
  • Fax
  • Email
  • Longview campus Pickup*
  • Campus Post Office Box**

Notes:

*Transcripts can only be picked up from the Office of the Registrar. Its office is located at the Longview campus on the second floor of the Margaret S. Estes Resource Center (the library).

**The CPO option is only available if you are enrolled in classes for the current or up-coming semester and have a current CPO (usually only traditional students).

Expedited Mail Delivery

As an available option, you may have transcripts sent to your recipient using expedited (FedEx overnight) shipping. The fee is $25.00 per recipient. Otherwise, the transcript will be sent using standard mail.

Note: This option is not available for P.O. Box OR international recipients.


Request Options and Confirmation Page

This page provides you with the opportunity to specify information about the request itself.


Payments

Payment Methods

If your request incurs a charge, you can pay via any of the following methods:

  • Online with a credit/debit card:
    At the bottom of the main page, there is a listing of transcript requests that you have made. If a balance needs to be paid for a request, you can click on the 'Pay balance' link and pay with Visa, Mastercard, Discover, or American Express.
    See the Online Payment section below for more information.
  • In person at the Business Office:
    If you live near the LeTourneau University main campus in Longview, you can pay in person with the cashier in the front of the Business Office. For questions about making payments, call Student Accounts at 903-233-4130. If you reach voice mail, leave a callback number and your call received before 4 PM CST will be returned the same business day.
    Payments by this method will usually be applied to the request at the end of the business day.
  • Mail with a check:
    You may send your checks made out to LeTourneau University to the following address:

    LeTourneau University
    Attn: Cashier, Business Office
    P.O. Box 7001
    Longview TX 75607-7001

    Please note on the memo line of the check or on a separate piece of paper with the check: your name, student ID, and 'Transcript Request'.

Online Payments

To make a secure online payment, you must use the link made available from the main page in the 'Previous requests' for each request available at any time, or after completing a request from the provided link.

Each request is considered independent of another, and so if you have made multiple requests and wish to pay online, you must click on the link for each one. Each time, you will need to provide your credit/debit card information and will be charged separately for each.

Currently, you do not have the option to make partial payments; the amount you will be charged will be the balance due for the request.


Settings

Personal Settings

There are different personal settings that you may set for your account.

  • Submit Notification: Receive an automatic email notification when a request has been submitted
  • Sent Notification: Receive an automatic email notification when a request has been sent
  • Rejection Notification: Receive an automatic email notification when a request has been rejected. You will receive contact from the Office of the Registrar why your request was rejected separately regardless of this setting.
  • HTML Format: Should the automatic emails be in HTML (checked) or plain text (unchecked) format.

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