IT Knowledge Base
Problems logging in to MyLETU Courses specifically [MOVED]
|Author: Scott Case Reference Number: AA-00117 Views: 4637 Created: 07-29-2009 12:00 am Last Updated: 05-13-2013 03:34 pm||0 Voters|
If you're having problems logging on to MyLETU Courses
It's worth noting that normally, the way you'll want to get to MyLETU Courses is to go to the main MyLETU home page. After logging in there, you can get to MyLETU Courses directly from the Students tab without needing to log in there separately - the MyLETU homepage passes your login credentials through to the Courses system, so one click and you're right in there. If you're running into problems getting into MyLETU via some other method, try going to the MyLETU home page first and see if you can get in that way.
So, that being the case, it's quite possible you may never run into any of these error messages. However, if you are having problems logging into MyLETU Courses specifically, it will give a specific error message, in red text, on the login screen. Here are a couple of examples:
|This error message is the system saying, "An account with that name exists, but that password is not right.
This error message means that no account exists with the user name you entered.
Here is a rundown of the different error messages you might see, and what they mean:
1) An error occurred while the system was processing this login request.
This error indicates a problem with the user name you have entered. It could mean you are mistyping it, or that you do not have a MyLETU Courses account. Your user name for MyLETU Courses is going to be the same one that you use to log in at the MyLETU home page - your LetNet user name. If you are not sure what that is, you might wish to refer to this article, which gives basic information about your LetNet account.
2) Could not login. Valid authentication credentials were not provided.
This error occurs when a valid user name was entered, meaning that you do have an account, but an incorrect password was entered. The difference between this error and the next one mentioned is the word "Valid." This error indicates that you did provide credentials, but that they were not valid - in other words, you entered a password that was not correct.
3) No authentication credentials were provided with the request.
4) An error occurred in the authentication module. Error occurred while trying to lookup the current session in the database.
5) Access denied - your access to the system has been disabled.
This error indicates that your MyLETU Courses account has been administratively deactivated. Please contact your student services representative for the academic program in which you are enrolled (PACT, BBA, MBA, TEACH, etc.) to correct this issue.
If you don't find what you need here and continue to encounter problems logging in, contact the help desk - we'll be glad to help you out. You can find contact information and hours for the help desk here.