Convenience Fee Frequently Asked Questions

Is there a fee assessed for making payment by Debit or Credit card?

Yes, there is a 2.75% convenience fee assessed at the time of payment for all student account related payments made by Debit or Credit Card.

Payments made by e-check and by paper check will not be assessed a convenience fee.

Will I see the Convenience Fee on my LeTourneau University student account statement?

No, you will not see the convenience fee lists on your account and statements from LeTourneau University.  This fee is assessed by our third party payment processor, Nelnet, at the time of payment.  You will see the calculated convenience fee at the time you are processing your payment and it will appear on your Debit or Credit Card account statement, but it will not be a part of your LeTourneau University statement.

Is the Convenience Fee refundable?

The convenience fee is non-refundable. 

Is there a minimum charge for the convenience fee?

No, the convenience fee will be 2.75% of the charge.

Does LeTourneau University receive the convenience fee?

No, the convenience fee is assessed by Nelnet at the time that the payment is processed and covers the cost associated with processing debit and credit card payments.  LeTourneau University does not receive any portion of the convenience fee.

What happens if I become due a refund based upon a payment that is made by Debit or Credit card?

If you have a credit balance due to overpayment or a dropped course that results from a payment made by Debit or Credit card, LeTourneau University will process the refund back through the same card that the payment was made from.  The convenience fee associated with the credit balance or overpayment will not be refunded.

We discourage students from intentionally making an overpayment on their student account unless you are making payment for registration that is not yet completed.  Remember, you will not be refunded the convenience fee if the overpayment results in a refund.

Can I avoid paying the convenience fee?

Yes, payments made by electronic check will not be assessed the convenience fee.  When making payment through your Nelnet portal, the assessed convenience fee will be presented as you are making your payment.  You will have the option at that time to change your payment method and use an electronic check to make payment from your checking or savings account.

Additional options for payment that do not include the assessment of a convenience fee are check, money order and cash.  Payments by cash, check, and money order can be made through the Cashier’s Office located on the 2nd floor of the Library.  Additionally, payments by check and money order can be mailed to:

LeTourneau University
Attn: Student Accounts Office
PO Box 7001
Longview, TX 75607